Return Policy

Our Plushie Promise

At Absolut Cutie, we want you to absolutely love your purchase. Our plushies are crafted with soft faux fur fibre on the exterior and filled with 100% PP cotton. This advanced three-dimensional filling is the secret behind their dreamy softness, comforting feel, and excellent bounce-back shape.

If there is ever an issue with your order, we're here to help and will do our best to make it right.

Warranty Coverage

All products are covered by our free replacement warranty for 7 days from the date of delivery.

If your item:

  • Arrives damaged during transit
  • Has a manufacturing defect
  • Does not match the product description
  • Is the wrong item

Please contact us within 7 days of delivery with photos or videos of the issue. Once verified, we will provide a replacement or other appropriate resolution at no additional cost.

This warranty does not cover:

  • Normal wear and tear
  • Misuse or abuse
  • Accidental damage
  • Water damage
  • Damage caused by improper handling or storage

Returns & Exchanges

We accept return and exchange requests within 7 days of delivery. To be eligible, the item must:

  • Be unused and in the same condition received
  • Be in its original packaging
  • Include all tags, accessories, and original contents
  • Be accompanied by proof of purchase or order confirmation

Please inspect your order immediately upon arrival and contact us as soon as possible if there are any issues.

Eligible for Refund, Replacement or Exchange

You may qualify for a full refund, replacement, or exchange if:

  • The product arrives damaged due to transportation
  • The product has a verified manufacturing defect or quality issue
  • You received the wrong item
  • Your order has not been delivered within 90 days of shipment

For the situations listed above, we will cover all associated costs, including return shipping (if applicable). You may receive a full refund or free replacement.

Change of Mind Returns

We understand that sometimes a product may not be exactly what you expected. If you wish to return an item because:

  • You changed your mind
  • The product does not meet personal expectations
  • You ordered the wrong item, quantity, color, or size
  • You no longer need the item

You may request a return within 7 days of delivery. In these situations:

  • The customer is responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • The item must be unused, unopened where applicable, and in original packaging
  • Refunds are issued only after the returned item has been received and inspected

Non-Refundable Fees

The following fees are non-refundable:

  • Original shipping charges
  • Express shipping fees
  • Transaction or payment processing fees
  • Customs duties, taxes, or import fees paid by the customer

Items Not Eligible for Return, Refund or Exchange

We cannot accept returns, refunds, or exchanges for:

  • Products showing signs of use, wear, washing, stains, or damage caused by the customer
  • Products returned without original packaging
  • Products returned outside the return eligibility period
  • Clearance, promotional, or final sale items unless defective
  • Custom, personalized, bespoke, or made-to-order products
  • Bulk orders consisting of ten (10) or more units of the same product
  • Orders valued at $1,000 USD or more unless defective
  • Products damaged through misuse, neglect, or improper handling

All sales of these items are considered final unless required by applicable consumer protection laws.

Incorrect Address & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address. We are unable to provide refunds or replacements if delivery fails due to:

  • An incorrect or incomplete shipping address provided by the customer
  • Failure to collect a package from the carrier
  • Failure to respond to carrier delivery attempts
  • Failure to provide required delivery information

If a package is returned to sender, please contact us at support@absolutcutie.com and we will assist in arranging re-shipment. Additional shipping charges may apply.

Customs, Duties & Import Requirements

Customers are responsible for complying with local import regulations. Refunds, replacements, or compensation will not be provided when delivery is delayed, returned, destroyed, or abandoned because the customer:

  • Failed to complete customs clearance
  • Failed to pay required customs duties or taxes
  • Failed to provide requested import documentation
  • Failed to contact customs authorities or local carriers when required

Return Process

  1. Contact us through our Contact Us page or email support@absolutcutie.com within 7 days of delivery.
  2. Provide your order number and a detailed explanation of the issue.
  3. Include photos or videos if reporting damage, defects, or incorrect items.
  4. Once approved, we will provide return instructions and the appropriate return address.
  5. Ship the item using a trackable shipping method.

Please do not send returns without prior authorization, as they may not be accepted. Customers are responsible for return shipping costs unless the return is due to our error, a defect, or transit damage.

Refund Processing

Once your return has been received and inspected, we will notify you regarding approval.

If approved:

  • Refunds will be issued to the original payment method
  • Processing generally takes 5–7 business days
  • Your financial institution may require additional time to post the refund

Exchanges

We only replace items that are defective, damaged, or incorrect. If you require an exchange for the same item, please contact us at support@absolutcutie.com.

Order Cancellations

Orders may be cancelled within 24 hours of purchase if they have not yet entered processing. Once an order has been processed or shipped, cancellation is no longer possible.

In rare cases where we approve a cancellation after processing has begun, a 10% restocking or administration fee may apply. Orders that are already out for delivery cannot be cancelled.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional statutory rights, including a 14-day cooling-off period where required by law. Returned products must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — except where the product is made to your specifications or is clearly personalised.

Our products may be custom-made to order. As such, they may fall under the exemption for goods made to a consumer's specifications (Article 16(c) of the EU Consumer Rights Directive), which means the standard right of withdrawal may not apply. However, we will always honour returns for items that are damaged, defective, or incorrectly fulfilled, regardless of this exemption.

If you believe your order qualifies for withdrawal, please contact us at support@absolutcutie.com within 14 days of delivery. We will assess each request individually.

Return shipping costs are the responsibility of the customer. A restocking fee of 10% of the order value may apply where a return is accepted.

Comprehensive return and warranty policy for premium plushies. Covers 7-day warranty for damage and defects, returns and exchanges within 7 days, change-of-mind returns with customer-paid shipping, non-refundable fees, and special provisions for EU customers with 14-day withdrawal rights.